Return to Help Index| Pricing and Billing | |
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| Do I have to pay sales tax? | |
| Incontinence products such as protective underwear, briefs and pads are tax exempt. Ancillary supplies such as wipes, creams and cleansers are subject to HST. | |
| I have a question on my charges. | |
| Please contact Customer Service at 1. 877. 794. 9445 to discuss any billing questions you may have. Customer service is open Monday - Friday, 9:00 A.M. - 5:00 PM Eastern Time. Thank you. |
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| What are my payment choices? | |
| During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. | |
| I need a copy of my receipt/invoice. | |
| Click the "My Account / Order Status" link at the top right hand side of our site to print invoices. | |
| When will my credit appear on my account? | |
| Credits usually take 7-10 business days from the time we receive your item(s). | |
| When will my credit card be charged? | |
| Your credit card will be charged at the time of sale. | |